Terms & Conditions

Welcome to ygo.superpro.games (the “website”), a website owned, operated, and administered by YGO SuperPro LTD (“we,” “our,” or “us”), a New Zealand company.

By accessing and using the website, registering an account, purchasing any goods or services through the website or our physical store, submitting cards to our buylist, or attending any of our events, you agree to be bound by:

• These Terms & Conditions
• Our Returns Policy
• Our Privacy Policy
• Our Cookie Policy

together with any specific terms applicable to a particular product, event, or promotion. Where these documents disagree, the more specific document prevails for the matter it specifically addresses.

Please read these terms carefully. By using the website you indicate your acceptance. If you do not agree to these terms, please stop using the website.

We reserve the right to:

• remove, suspend, or modify the website at any time;
• amend these terms at any time, with the most recent version available on the website. Material changes affecting account holders will be notified by email or banner.

It is your responsibility to review these terms regularly to stay informed of any changes.

These terms are governed by the laws of New Zealand. You submit to the non-exclusive jurisdiction of the Courts of New Zealand. Failure to enforce any term at any time is not a waiver of that term or our right to enforce it later. If any provision is held invalid or unenforceable, the remaining provisions remain in effect.

For questions or concerns, please contact us at [email protected].

1. General Website Terms and Conditions

• 1.1 Users outside New Zealand. Our website is operated from New Zealand, and the information on it may not be suitable for use in other jurisdictions. By accessing our website from a different jurisdiction, you agree to comply with the applicable laws of that jurisdiction, but New Zealand law governs all transactions and website use.
• 1.2 Intellectual Property and Restrictions on Use. The content and design of our website, including site copy, photography, layout, our YGO SuperPro and Go! SuperPro brand marks, and any original product imagery, belong to us or are licensed by us. Yu-Gi-Oh!, Yu-Gi-Oh! Trading Card Game, all card names, character names, set names, and associated artwork are trademarks and copyright of Konami Digital Entertainment and/or its licensors. We are an independent retailer and are not affiliated with, endorsed by, or sponsored by Konami. Card images and product names are used solely to describe the goods we sell. You may use our website for personal, non-commercial purposes only; scraping, bulk price extraction, automated re-listing, and any other commercial use are prohibited without our prior written permission.
• 1.3 Website Use. Our website is intended to provide information about our products and services. Product information displayed on the website does not constitute an offer for sale. To make a purchase, you can visit our store or use our online ordering facility.
• 1.4 Registration and Accounts. You may create an account to manage orders, save addresses, build a favourites list, accumulate store credit and cashback, and receive event communications. You are responsible for keeping your login details secure and must notify us immediately of any unauthorised use. Marketing communications are opt-in: you may consent at signup or via your account settings, and you may withdraw consent at any time using the unsubscribe link in any marketing email. Withdrawing marketing consent does not affect transactional emails (order confirmations, shipping updates, password resets, event reminders). For your data rights, see Account Data, Privacy and Cookies below.
• 1.5 Product Information. We strive to display accurate product information, but the colours and details shown on your screen may differ from the actual product. Prices and product information may change without notice.
• 1.6 Prices and Currency. Our default display currency is Australian dollars (AUD). Where supported, you may switch to your local currency at checkout; the price you are charged is the price displayed in the selected currency at the time of payment. Currency conversion, where applicable, is handled by our payment provider and may include a conversion margin. New Zealand GST (15%) is included where it applies under New Zealand law. Goods and Services Tax, customs duties, or import charges that may apply in your destination country are your responsibility unless we explicitly state otherwise at checkout. We aim to provide accurate pricing, but errors may occur. We reserve the right to cancel or refuse any order where a price has been displayed in obvious error, including (but not limited to) errors caused by feed mispricing, currency rate failures, or system faults.
• 1.7 Stock Availability. Products displayed on our website are subject to availability. We endeavour to provide accurate stock availability information but stock levels may not be updated in real-time.
• 1.8 Limitation of Liability – Website Use. While we strive for accuracy, errors and omissions may occur on the website.
• 1.9 Third Party Websites. Our website may contain links to third-party sites, but we are not responsible for their content or operations. You access third-party websites at your own risk.
• 1.10 Advertising. Any dealings with third-party advertisers on our website are solely between you and the advertiser.

2. Terms of Sale

In addition to the General Website Terms above, the following terms apply to all purchases made through our website or our physical store.

• 2.1 Acceptance of Orders. Order fulfilment is subject to stock availability. We reserve the right to decline or be unable to fulfil an order.
• 2.2 Prices. You will be charged the retail price shown at the time of your order, along with any additional handling and delivery fees.
• 2.3 Payment Methods. We accept the following payment methods online: credit and debit card (Visa, Mastercard, American Express) processed via Stripe / WooPayments, PayPal, and supported buy-now-pay-later providers including Afterpay, Laybuy, and Klarna where available in your region. You may also pay using YGO SuperPro store credit or a YGO SuperPro gift card (see Section 6 — Store Credit, Cashback and Gift Cards). For in-store purchases, we additionally accept cash and EFTPOS. All payments are processed by third-party providers under their own terms; by paying you also agree to the applicable provider’s terms. We reserve the right to refuse or reverse a transaction where fraud, chargeback risk, or a payment-provider hold is identified.
• 2.4 Delivery. Orders are picked, packed, and shipped from our Melbourne, Australia fulfilment centre. Estimated delivery times, available carriers, and shipping fees are shown at checkout based on your destination and are also outlined on our Delivery page. We are not liable for delays, non-delivery, or returns-to-sender caused by incorrect or incomplete address information you supply at checkout. Re-delivery to a corrected address, where possible, may incur an additional shipping fee. Risk of loss passes to you on delivery to the address you provided, or on first attempted delivery where a signature or collection is required. International orders may be subject to import duties, taxes, and customs clearance handled by the destination country’s authorities; these are your responsibility. For more detail, including lost-parcel handling and signature-required services, see our Delivery and Returns pages.
• 2.5 Returns. Our Returns Policy applies to all returns. In summary: returns are accepted within 30 days of delivery for items in their original condition; sealed product must remain factory-sealed for return; and a restocking fee may apply to items whose market value has fallen between purchase and return (such as Trading Card singles), equal to the difference between the price paid and our current selling price. The full Returns Policy is the binding document.
• 2.6 Our Liability to You. If you buy goods or services for personal use, the Consumer Guarantees Act 1993 applies. For business purchases, we exclude all warranties to the maximum extent permitted by law and limitations of liability apply.

For more information on any of the above terms, please contact us at [email protected].

3. Buylist – Sale of Cards to Us

Through our Buylist programme (“Sell to Us”) you may offer Yu-Gi-Oh! cards and sealed product to YGO SuperPro LTD for purchase. The following terms apply in addition to the General Website Terms above.

• 3.1 Eligibility. You must be at least 18 years of age (or have written consent from a parent or legal guardian), be the lawful owner of the cards offered, and have full legal right to sell them. By submitting cards to our Buylist you warrant that the cards are authentic, are not stolen, are not subject to any third-party claim, and have not been altered, counterfeit-stamped, or modified beyond their factory-printed condition.
• 3.2 Quotes are offers, not guarantees. Buylist prices shown on the website are indicative only and apply to cards in the condition stated. Our final purchase offer is determined after physical inspection and may differ from the published indicative price. Buylist prices change frequently — sometimes daily — and the price applied is the price in effect at the time we receive and inspect your cards, not the price displayed when you submitted the request.
• 3.3 Cash or Store Credit. You may elect to be paid in cash (NZD/AUD bank transfer) or in YGO SuperPro store credit. The published cash offer and store-credit offer for any given card may differ. Once a payout method is selected and the offer is accepted, the method cannot be changed.
• 3.4 Submission and shipping in. You are responsible for packaging cards securely and shipping them to us at your own cost using a tracked service. We recommend signature on delivery for high-value submissions. Risk of loss or damage during transit to us remains with you until the cards are received and signed for at our premises. We strongly recommend that you photograph each card and the packed parcel before posting.
• 3.5 Inspection and condition assessment. All cards are inspected by our team and graded against our internal grading standards (see Section 5 — Yu-Gi-Oh! Singles and Condition Grading). Our condition assessment is final. If a card arrives in worse condition than declared, we reserve the right to (a) revise the offer for that card, (b) decline that card, or (c) decline the submission in part or in full.
• 3.6 Counterfeit, altered or suspect cards. Cards we determine to be counterfeit, proxy, altered, tournament-marked, or otherwise non-authentic will not be purchased. Such cards will be retained and destroyed at our discretion. We will not return, resell, or knowingly re-circulate counterfeit product, and we may report serious incidents to the appropriate authorities. By submitting cards you accept that this assessment is final.
• 3.7 Acceptance and title transfer. Title in the cards passes to YGO SuperPro LTD only upon (a) our written or emailed acceptance of the final offer and (b) payment being initiated to you in your nominated method. Until both conditions are met, the cards remain your property held by us as bailee.
• 3.8 Rejection and return. If we decline part or all of a submission, we will contact you by email. You must respond within 14 days to elect either (a) return of the declined cards at your cost, or (b) us discarding the declined cards on your behalf. Cards unclaimed after 30 days from notification may be discarded or donated at our discretion, and we accept no liability for cards so disposed of.
• 3.9 Payment timing. Once an offer is accepted, payment is initiated within 5 business days. Bank transfer clearance times depend on your bank. Store-credit payouts are credited to your account immediately upon acceptance.
• 3.10 No double-handling. A submission may only be accepted under one Buylist offer. We will not re-quote a submission already in our possession against a different (e.g. higher) Buylist price published at a later date.
• 3.11 Tax. You are responsible for any tax obligations arising from sales to us, including any income tax, GST, or hobby-vs-business classification under New Zealand or Australian law. We do not provide tax advice. Where required by law we may report aggregate buylist purchases to the relevant tax authority.
• 3.12 Suspension and termination. We may suspend, modify, or close the Buylist programme at any time, including refusing to accept submissions from any individual without giving reason where we reasonably suspect fraud, counterfeit activity, or breach of these terms.

4. Pre-orders

Pre-order products are clearly marked on our website with a “Pre-Order” label and the prefix *PRE-ORDER* in the product name. Ordering a pre-order item is a purchase, not a reservation, and the following terms apply.

• 4.1 Charging. Payment for pre-orders is taken in full at the time of order. We do not currently operate a deposit-only system. Where a payment method requires authorisation rather than capture (for example certain BNPL providers), the schedule applicable to that provider applies.
• 4.2 Release dates are estimates. Release dates shown on pre-order products are based on information supplied to us by the manufacturer or our distributors and are estimates only. Release dates can move, sometimes by several weeks. We will pass on changes to you by email or order note as soon as they are confirmed to us. A change in release date is not, on its own, grounds for compensation beyond the refund right at clause 4.5.
• 4.3 Mixed orders ship together. Please read this carefully. If your order contains both in-stock items and one or more pre-order items, the entire order is held and ships only when every item is in stock. This includes any other pre-order with a later release date in the same order. If you would like the in-stock items shipped sooner, please place them in a separate order. We are unable to split orders after they are placed except by cancelling and rebooking, which may affect any shipping or discount thresholds you originally qualified for.
• 4.4 Pricing. The price you pay is the price displayed at the time you place the order, regardless of any later change to the pre-order or retail price.
• 4.5 Cancellation by you. You may cancel a pre-order in full and receive a refund to your original payment method (or to store credit, at your option) at any time up to 14 days before the announced release date of the item, by contacting us at [email protected]. From 14 days before release onward, pre-orders are final and non-cancellable: by that point we have committed your allocation to our distributor and cannot return the stock. If the release date is subsequently moved, the cancellation right at clause 4.6 (cancellation, delay or allocation cuts by us) still applies. Once the item has shipped, our standard Returns Policy applies.
• 4.6 Cancellation, delay or allocation cuts by us. Manufacturer or distributor decisions are outside our control. Where a product is cancelled by the manufacturer or our distributor, where our allocation is reduced and we are unable to supply your order, or where a release is delayed beyond a reasonable period, we may cancel your pre-order in whole or in part and refund the cancelled portion in full to your original payment method or to store credit, at our option. Where allocations are reduced, we will fulfil pre-orders in the order they were placed (first-come, first-served) until allocation is exhausted.
• 4.7 Product changes. Manufacturers occasionally change pre-release product details — set lists, pack contents, packaging, artwork, or street date. Where the change is material we will contact you and offer the option to cancel for a refund. We are not liable for non-material changes (for example minor packaging revisions or print runs) provided the product remains substantially the same as listed.
• 4.8 Mystery / chase-card products. Pre-order products that include randomised contents (booster packs, boxes, cases, mystery bags) are sold on the basis of the manufacturer’s stated odds, where odds are published. We do not warrant that any specific card, rarity, or insert will be present in any particular pack or box.

5. Yu-Gi-Oh! Singles and Condition Grading

Single cards are graded by our team and sold on a per-condition basis. The price you pay reflects the grade you select.

• 5.1 Condition grades. Unless otherwise stated on the product page, we apply the following grading scale to all singles:
  • Near Mint (NM) — Pack-fresh or close to it. May have very minor edge wear or printing imperfections from the factory. No scratches, scuffs, creases, or whitening visible from a normal viewing distance.
  • Lightly Played (LP) — Minor handling wear: light edge wear, very small scratches or scuffs, minor whitening on edges or corners. No creases.
  • Moderately Played (MP) — Visible wear: moderate edge wear or whitening, light scratches, light surface scuffs, or a single light crease. Fully tournament-legal when sleeved.
  • Heavily Played (HP) — Significant wear: heavy edge wear, multiple creases, surface scratches, scuffs, ink marks, or noticeable whitening. May or may not be tournament-legal depending on sleeve opaqueness.

  We do not sell singles graded Damaged. Cards we assess as damaged are not listed for sale or are removed from sale on regrade.

• 5.2 Grading is a judgement. Card grading is not an exact science. Two graders may reasonably reach slightly different conclusions, particularly at the boundary between adjacent grades (for example NM vs LP). Our grading is performed in good faith by trained staff, and our assessment is the basis on which the card is offered for sale. By purchasing you accept that minor grade interpretation differences may exist.
• 5.3 Stock photography and image sourcing. Singles are listed using stock images by default. These images are sourced from third-party card-image libraries (including official manufacturer artwork and major databases). They are intended to identify the card name, artwork, set, and rarity only — they are not photographs of the specific product you receive.

  Because stock images come from external sources, the image shown on a product listing may not match the exact variant of the card on offer. In particular:

  • The image may display a 1st Edition stamp on a card listed as Unlimited Edition (or vice versa);
  • The image may display a different language printing of the same card;
  • Foil pattern, holographic shimmer, and print-run-specific details vary card-to-card and are not represented in the stock image;
  • The image may not reflect minor manufacturer print revisions over time.

  The variant you receive will match the product title and listed attributes (set, rarity, edition, language, condition) — not the stock image where the two diverge. If the listing is unclear or you want to see the specific copy before purchase, you may request an individual photo by contacting us at [email protected]. Subject to staff availability we will photograph the specific card and email it to you before you complete the order.

• 5.4 Edition, language and rarity. First-edition, unlimited, and limited-edition printings are sold as separate products. Where a card exists in multiple languages, foil variants, or print runs, each variant is sold as a separate product or variation. The product page reflects the variant you are purchasing — please check before completing checkout.
• 5.5 Authenticity. All singles we sell are sourced from sealed product opened by us or from authenticated buylist intake (see Section 3 — Buylist). We do not knowingly sell counterfeit, altered, or proxy cards. If you believe a card you have received is not authentic, contact us at [email protected] within 30 days of delivery and we will inspect, replace, refund, or otherwise remedy in line with the Consumer Guarantees Act 1993 and Australian Consumer Law where applicable.
• 5.6 Condition mismatch. If a card you receive does not match its declared grade, you may return it under our Returns Policy for refund, store credit, or replacement at our option. Return shipping for genuine condition mismatches is at our cost. Photos taken on receipt of the card materially help us assess and resolve such claims quickly.
• 5.7 Stock at time of order. Singles inventory is sold per-card per-grade and is updated frequently. Where the specific copy you ordered is no longer available between order and pick (for example due to a near-simultaneous in-store sale), we will contact you to offer the next available grade, the next available print run, store credit, or a full refund of the affected line.
• 5.8 Live pricing. Singles prices change frequently in response to market conditions. The price applied to your order is the price at the time you place the order, regardless of any earlier or later price displayed on our website.

6. Store Credit, Cashback and Gift Cards

YGO SuperPro operates three related forms of redeemable value: store credit (which you may earn or be issued), cashback (which is earned automatically on qualifying orders), and gift cards (which you or someone else purchases from us). The following terms apply.

Store credit

• 6.1 Earning store credit. Store credit may be issued to your account in any of the following ways: (a) as the payout method elected on a Buylist sale (see Section 3); (b) as a refund where you have elected store credit instead of a refund to your original payment method; (c) as a goodwill credit at our discretion to resolve a customer-service issue; (d) as a credit redeemed from a YGO SuperPro gift card (see 6.7).
• 6.2 Redeeming store credit. Store credit may be redeemed at checkout against the value of any product on our website, except (i) where the product page states otherwise, (ii) on the purchase of further gift cards, and (iii) on payment of shipping fees if shipping fees are excluded at checkout. Store credit may be combined with other payment methods to settle the balance of an order.
• 6.3 Non-transferable. Store credit is held against the registered account of the customer to whom it was issued. Credit cannot be transferred between accounts, sold, or assigned to another person.
• 6.4 No cash-out. Store credit cannot be redeemed for cash. Earned credit (cashback, goodwill credit, buylist credit) is not refundable to a payment method except where required by law.
• 6.5 Expiry of earned credit. Earned store credit (cashback, goodwill credit, buylist credit) does not currently expire. We reserve the right to introduce an expiry period in future on prospective credit only, with at least 90 days’ email notice, and we will not retroactively expire credit already earned at the time notice is given.
• 6.6 Suspension and reversal. We may suspend, reduce, or reverse earned store credit (excluding credit derived from a purchased gift card) where we reasonably determine that the credit was earned through fraud, chargeback, abuse of a promotion, payment reversal on the order that earned cashback, or other breach of these terms. Where the order that earned cashback is later cancelled or refunded, the corresponding cashback is also reversed.

Cashback

• 6.7 How cashback is earned. Cashback is earned automatically on qualifying orders at a percentage rate determined by your customer tier, as described on our Cashback page (or as displayed in your account dashboard). Cashback is credited to your account as store credit, typically after the order ships and after any return window has passed. Pre-order items earn cashback at the time the pre-order ships, not at the time the order is placed.
• 6.8 What does not earn cashback. Unless explicitly stated otherwise: gift card purchases, shipping fees, the redemption portion of an order paid using existing store credit, and orders later refunded or charged back do not earn cashback. We may exclude further categories of product or promotional period from cashback earning, with the relevant category or period clearly identified in advance.
• 6.9 Tier changes. Customer tiers and the cashback rate associated with each tier may change. We will give at least 30 days’ email notice before reducing the rate for any existing tier. Tier changes do not retroactively affect cashback already credited to your account.

Gift cards

• 6.10 Purchasing a gift card. Gift cards are sold through our website as a digital code delivered by email to the address you specify at checkout. Gift cards are payment instruments and are sold only after payment clears.
• 6.11 Redeeming a gift card. A gift card code is redeemed by entering it on your account or at checkout, at which point its face value is converted into store credit on the redeeming account. Once redeemed, the converted balance is treated as store credit and is governed by clauses 6.2 to 6.6, except that for the avoidance of doubt the protections at 6.12 (no expiry) and 6.13 (no fee reduction) continue to apply to the value originally derived from the gift card until that balance is exhausted.
• 6.12 No expiry on purchased gift cards. Gift cards purchased from us do not expire. Where a customer is purchasing or redeeming from a jurisdiction that mandates a minimum expiry period (for example New Zealand and Australia, which both require a minimum three-year period), the longer of “no expiry” or the statutory minimum applies.
• 6.13 No fee reduction. We do not deduct administrative fees, dormancy fees, or any other charges from the face value of a purchased gift card.
• 6.14 Lost or stolen gift cards. A gift card code functions as cash. Treat it accordingly. We are not able to replace or reissue a lost, stolen, or accidentally shared gift card code unless the original purchase remained with us at the time the loss was reported and the code has not been redeemed. Once redeemed, the value belongs to the redeeming account.
• 6.15 Refunds involving gift cards. Where an order paid in whole or in part using a gift card or store credit is refunded, the gift-card or store-credit portion of the refund is returned to your store-credit balance, not to a payment card.

7. Events

We host in-store and online events from time to time. The following terms apply to all events listed on our website. Specific event listings may add further rules — those rules take precedence to the extent they conflict with this section, except where these T&Cs expressly say otherwise.

• 7.1 Entry, ticketing and capacity. Where an event requires payment to enter, entry is purchased through our website as a ticket product and confirmed by order completion. Some events are free to attend, in which case capacity may still be limited and a free RSVP may be required. Entry is non-transferable unless we expressly permit transfer in writing.
• 7.2 Cancellation by you. You may cancel a paid ticket and receive a full refund up to 48 hours before the event start time. Cancellations made within 48 hours of the event are non-refundable, except where required by law or where we cancel or materially change the event under clause 7.3.
• 7.3 Cancellation, postponement or material change by us. We may cancel, reschedule, postpone, or materially change an event, including changing the format, judge, capacity, prize structure, or location. Where we do, ticket holders will be notified by email, and you may elect either (a) attendance at the rescheduled event, (b) a full refund to your original payment method, or (c) store credit equal to the ticket price plus a discretionary goodwill amount where appropriate. We are not liable for travel, accommodation, or other consequential costs you may have incurred to attend.
• 7.4 Code of conduct. All participants and spectators must:
  • treat staff, judges, opponents, and other attendees with respect;
  • refrain from cheating, deck manipulation, slow play, marking cards, or any form of dishonest play;
  • refrain from abusive, threatening, harassing, discriminatory, or sexually inappropriate language or behaviour, in person or in any associated chat or stream;
  • comply with reasonable instructions from our staff, judges, or venue staff.

  Breach of this code may result in match loss, disqualification from the event without refund, ejection from the venue, suspension from future events, or, in serious cases, being permanently banned from our events.

• 7.5 Age and supervision. Events are open to attendees of all ages unless the event listing states otherwise. Attendees under 14 years of age must be accompanied by a parent or legal guardian, who is responsible for their conduct, safety, and any belongings.
• 7.6 Prizes. Prize structure for each event is published on the event listing. Prizes may be paid in product, store credit, gift cards, cash, or any combination of these as stated on the listing. Prize-pool changes notified at or before event start (for example to reflect actual attendance, where the listing made the pool attendance-dependent) are permitted. Prizes are non-transferable, are not exchangeable for cash unless explicitly stated, and where a prize is unclaimed for more than 30 days after the event we may forfeit and re-pool it at our discretion.
• 7.7 Recording, photography and streaming. We may photograph, video-record, or live-stream events for promotional, archival, or community purposes. By attending you consent to your image, voice, and gameplay being captured and used by us in connection with marketing, social media, and event coverage. If you do not wish to be filmed or featured, please notify a member of staff at the start of the event and we will accommodate where reasonably possible (for example by seating you off-camera). Attendees must not record or stream other attendees, judges, or staff in a manner that breaches privacy law or these terms.
• 7.8 Personal property. You are responsible for your own cards, decks, devices, and personal belongings at all times. We are not liable for loss, theft, or damage to personal property at an event except to the extent caused by our negligence and not excluded by law.
• 7.9 Health and safety. You must not attend an event if you are unwell with a contagious illness, intoxicated, or otherwise unfit to participate. We may refuse entry or remove you from an event on these grounds without refund. Comply with all venue health-and-safety rules during the event.
• 7.10 Liability. Without limiting your rights under the New Zealand Consumer Guarantees Act 1993 or the Australian Consumer Law where applicable, our liability for any single event is capped at the price you paid for entry to that event. We are not liable for indirect or consequential losses.

8. In-store (Point of Sale) Transactions

In addition to online purchases, we sell directly from our physical premises through our point-of-sale (POS) system. The following terms apply to in-store transactions and supplement, but do not replace, the Terms of Sale in Section 2.

• 8.1 Available payment methods in store. In our retail premises we accept cash (in the local currency of the store), EFTPOS, credit and debit cards processed via our Stripe in-person card reader, store credit, and gift cards. Personal cheques are not accepted. We may decline to accept payment in any specific denomination, mix, or method at our reasonable discretion (for example refusing payment entirely in low-denomination coins).
• 8.2 Receipts. Every in-store transaction produces a receipt. By default the receipt is printed at the till, and we may also offer to email a digital receipt to an address you provide. Please retain your receipt — it is the simplest evidence of purchase for any subsequent return, exchange, or warranty claim. Lost-receipt returns may be processed at our discretion using the original card or account where the original payment can be matched in our records.
• 8.3 Price displayed at the till. The price you pay in store is the price displayed on the till screen at checkout. Where this price differs from the price shown on a shelf label, online, or in marketing material, we will normally honour the lower of the two if you raise it before payment is taken. After payment, our standard refund and exchange rules apply. Cashiers may apply discretionary discounts (for example for damaged packaging, bundle deals, or in-person price match) — these are recorded against the transaction and do not establish a continuing entitlement.
• 8.4 In-store-only products. Some products are listed in our system as in-store-only and are not available to purchase online. These products are marked accordingly in our point-of-sale system and may not appear on our website. In-store-only products are sold subject to the same Terms of Sale as online products, except that delivery and online-specific terms (such as online cooling-off references) do not apply.
• 8.5 Online order pickup. Where we offer in-store pickup of an online order, you (or a person you have authorised in writing) must present photo identification and the order number or order confirmation email to collect the order. We may refuse to release an order where identification cannot be verified. Orders not collected within 14 days of the pickup-ready notification may be cancelled, restocked, and refunded to your original payment method less any reasonable handling fee.
• 8.6 Refunds and exchanges in store. Returns and exchanges of in-store purchases follow our Returns Policy. Where a refund is approved on a card payment, the refund is processed to the same card the payment was taken on. Cash purchases of $200 or less are refunded in cash where the till float allows; cash purchases above $200, and any cash refund where the till float is insufficient, are refunded by bank transfer or to store credit, at your election. Refunds of payments made by gift card or store credit are returned to your store-credit balance.
• 8.7 Right to refuse service. We reserve the right to refuse a sale, decline service, or ask a person to leave our premises where, in our reasonable view, the person is behaving inappropriately, is unable to pay, is suspected of theft or fraud, or is otherwise in breach of these terms or any reasonable instruction from staff.
• 8.8 In-store events. Where an event is held at our premises, Section 7 (Events) applies in addition to anything specifically posted at the venue.

9. Payment Failures, Chargebacks and Fraud Prevention

• 9.1 Payment authorisation. Submitting an order is your authorisation for us (and our payment processors) to charge the nominated payment method for the total shown at checkout. Where the payment processor authorises but does not immediately capture funds, we reserve the right to capture at any point up to dispatch.
• 9.2 Failed payments. If a payment fails, is declined, is reversed by your bank, or is later identified as unfunded, your order may be held and will not ship until payment is settled. We may attempt to retry the payment or contact you to arrange an alternative method. Where payment cannot be settled within a reasonable period (typically 7 days from the first failure), we may cancel the order and release any reserved stock.
• 9.3 Buy-now-pay-later (BNPL). Where you choose to pay using Afterpay, Laybuy, Klarna, or any other BNPL provider, the agreement to repay is between you and the provider, on the provider’s terms. Approval, instalment scheduling, missed-payment fees, credit reporting, and dispute resolution sit with the provider, not with us. We receive payment for your order from the provider and otherwise treat the order as a standard sale. Refunds against a BNPL-funded order are returned to the provider, who then adjusts your repayment schedule under their own terms.
• 9.4 Currency conversion. Where you pay in a currency other than our default, conversion is handled by our payment processor or your card-issuer / bank. Conversion rates and any margin or fee on conversion are set by the processor or issuer, not by us. The amount actually billed to your account may differ slightly from the amount displayed at checkout because of intra-day rate movement and processor fees.
• 9.5 Chargebacks. A chargeback is a payment reversal initiated by you through your bank or card issuer. Initiating a chargeback in respect of a transaction with us — particularly without first contacting us to seek resolution — may delay refund of any related amount, and may result in (a) reversal of any cashback or store credit earned on the affected order, (b) suspension of your account pending investigation, (c) refusal of future orders, and (d) where we believe the chargeback is unjustified, a defence submitted to the card scheme using order, communication, and delivery records as evidence. We strongly prefer to resolve any payment concern by email — please contact us at [email protected] before initiating a dispute with your bank.
• 9.6 Card data and PCI. We do not store full card numbers or CVV codes on our servers. All card data is captured directly by our payment processor (Stripe / WooPayments, PayPal, or the in-person Stripe reader) within their PCI-DSS-compliant environment. We may store a payment-method token returned by the processor to enable future purchases with your consent, the ability to refund the original payment method, and chargeback defence.
• 9.7 Fraud screening. Orders are subject to automated and manual fraud screening, including risk scoring by our payment processor and our own checks. We may, without giving reasons, decline an order, request additional verification (for example matching ID or a phone confirmation for high-value or first-time orders), require a different payment method, or cancel and refund an order where we form a reasonable suspicion of fraud, identity theft, or unauthorised use of a payment instrument.
• 9.8 Account and order security. We may rate-limit, temporarily lock, or require re-verification of accounts that show signs of credential stuffing, brute-force login attempts, automated scraping, or other abusive activity. Where this affects access to a real customer account, we will work in good faith to restore access promptly once identity is confirmed.
• 9.9 Multi-currency disputes. Where a refund is issued for an order paid in a currency other than our default, the refund is issued in the currency the original payment was taken in. Any difference between the original-payment-currency amount and the equivalent in another currency at the time of refund is borne by you and not refunded by us, except where required by law.

10. Reviews and User-Generated Content

Where our website allows you to submit content — including product reviews, ratings, photographs of cards or product, comments, and similar contributions (“User Content“) — the following terms apply.

• 10.1 Who may post. Different forms of User Content are available to different audiences:
  • Product reviews may be submitted by customers who have purchased the product through our website and whose order has been completed. We reserve the right to require additional verification before publishing a review and to remove a review if the underlying purchase is later refunded, charged back, or otherwise reversed.
  • Blog comments, where enabled on a particular post, may be submitted by any logged-in customer account in good standing, regardless of whether you have purchased a related product. Blog comments are pre-moderated and may not appear immediately. We may close comments on individual posts or disable blog commenting entirely at any time, with no obligation to preserve previously submitted comments.
  • Other forms of User Content (where introduced in future) are governed by these terms and any additional rules we publish at the point of submission.
• 10.2 Identity and display. User Content is published under the display name on your account at the time of submission. For product reviews we may, where appropriate, also indicate that the reviewer is a “verified buyer” of the product. We do not publish your full name, email address, or order details with your contribution.
• 10.3 Honest opinion only. Your review must be your own honest opinion of the product, based on your actual experience. Submitting fake, paid-for, or coordinated reviews is prohibited, as is submitting reviews on products you have not used.
• 10.4 Disclosure of incentives. Where you receive any benefit in connection with submitting a review — for example a discount, store credit, free product, prize-draw entry, or sample — your review must clearly disclose that benefit. Where we run a review-incentive promotion, we will explain what disclosure language we expect (for example “I received this product at a discount”). Failure to disclose an incentive may result in the review being removed and may, in our jurisdiction, breach consumer-protection law on misleading endorsements.
• 10.5 Prohibited content. User Content must not:
  • be unlawful, defamatory, threatening, harassing, discriminatory, or sexually explicit;
  • infringe the copyright, trademark, privacy, or other rights of any person, including by reproducing card artwork or copyrighted material beyond fair-dealing/fair-use;
  • identify or target individual staff or other customers;
  • include personal data of another person without their consent;
  • contain advertising, spam, affiliate links, referral codes, or links to competitor stores;
  • contain malicious code, exploits, or attempts to compromise our systems;
  • contain content that promotes or facilitates fraud, including the resale of counterfeit cards or proxies as authentic;
  • be off-topic, repetitive, or substantively about something other than the product or experience being reviewed (for example a review complaining only about shipping where the product itself was as described);
  • falsely identify the author or impersonate another person.
• 10.6 Licence to us. By submitting User Content, you grant YGO SuperPro LTD a perpetual, worldwide, royalty-free, non-exclusive licence to use, reproduce, modify (for length, formatting, profanity-filtering, or moderation), publish, translate, and display that content on our website, in our marketing, in our emails, and on our social media channels, with attribution to your display name where appropriate. You retain ownership of your content; you are simply giving us permission to use it. You may withdraw consent prospectively by contacting us at [email protected] — we will remove the content from places we control as soon as reasonably practicable, but cannot guarantee removal from third-party copies (for example screenshots).
• 10.7 Your warranties. By submitting User Content you confirm that you own or control the rights you are granting under 10.6, that your content does not breach 10.5, and that any benefit-based disclosure required under 10.4 is clearly stated.
• 10.8 Moderation and removal. All User Content is subject to moderation. We may, at our sole discretion and without notice, refuse to publish, edit (for length, profanity, formatting, or compliance with 10.5), unpublish, or permanently remove any User Content. Removal is not a finding against the author and we are not obliged to provide reasons. Repeated breach of these terms may result in suspension of your right to submit content or, in serious cases, suspension of your account.
• 10.9 No endorsement. User Content reflects the views of the person who submitted it, not of YGO SuperPro LTD. We do not pre-screen User Content for accuracy and do not warrant that any User Content is accurate, current, or complete. Reliance on User Content is at your own risk.
• 10.10 Reporting. If you believe a piece of User Content breaches these terms, infringes your rights, or is unlawful, please contact us at [email protected] with the URL, the content concerned, and the basis of your concern. We will investigate and act in accordance with these terms and applicable law.

11. Marketing Communications

• 11.1 What this section covers. This section governs commercial / marketing emails — newsletters, product launches, restock alerts, sale announcements, event invitations, and the like. It does not cover transactional or service emails (order confirmations, shipping updates, payment receipts, password resets, security notices, event tickets, buylist offers, account-related notifications), which we send as part of providing the goods or services you have asked us for.
• 11.2 Opt-in only. We send marketing email only to people who have opted in. You can opt in by ticking the marketing-consent box at account registration, by ticking the box at checkout, by submitting our newsletter sign-up form, or by separately giving us your consent in writing. We record the time, source, and IP address of each opt-in for audit purposes.
• 11.3 What you can expect. Once opted in, you may receive marketing emails covering new arrivals, pre-order announcements, sales and promotions, event reminders, restock notifications for products you have flagged, and occasional community or company updates. We aim to keep the volume reasonable and relevant; we do not send so frequently as to constitute harassment.
• 11.4 Tracking inside marketing emails. Our marketing emails include the following standard tracking:
  • a small invisible pixel that loads when the email is opened, allowing us to record an “open” event;
  • links rewritten to pass through our tracking redirect, allowing us to record which links you clicked and where the click came from;
  • a unique recipient identifier so we can attribute opens, clicks, and (where applicable) the resulting order back to the specific email and recipient.

  We use this data to measure the performance of our campaigns, improve targeting, suppress further sends to disengaged recipients, and personalise future communications. If you do not wish to be tracked, the simplest option is to unsubscribe (see 11.6); some email clients also let you disable image loading, which prevents the open pixel.

• 11.5 No sale of personal data. We do not sell, rent, or transfer your email address or marketing-engagement data to third parties for their own marketing. We may use third-party infrastructure (such as cloud hosting and email-delivery services) to operate our marketing system; those providers process data on our behalf under our instructions.
• 11.6 Unsubscribe and withdrawal of consent. Every marketing email includes a one-click unsubscribe link. Clicking it removes you from further marketing within a reasonable time (typically immediate, and in any case within five business days). You may also withdraw consent at any time by adjusting your account preferences or by emailing [email protected]. Withdrawing marketing consent does not affect any transactional or service emails described in 11.1.
• 11.7 Bot and abuse protection. Our subscribe forms use spam-protection measures including hidden “honeypot” fields and Google reCAPTCHA. Use of reCAPTCHA is subject to Google’s privacy policy and terms of service. Submissions that fail bot checks may be silently rejected; if your subscription does not arrive at our system, we cannot send you mail.
• 11.8 Compliance. Our marketing email practices are designed to comply with the New Zealand Unsolicited Electronic Messages Act 2007, and where you are a resident of Australia, the Australian Spam Act 2003. Each email we send identifies us as the sender, our contact information, and provides a functioning unsubscribe mechanism.
• 11.9 Retention of unsubscribe records. When you unsubscribe, we retain a minimal record of your email address on a suppression list so that we do not accidentally re-send to you in future. We do not use this list for any other purpose. You may request full deletion of your record under Account Data, Privacy and Cookies (Section 12), with the consequence that an absence of suppression record may allow inadvertent re-subscription if you sign up again later.

12. Account Data, Privacy and Cookies

This section summarises how we handle your personal information when you use our website. The full detail, including categories of data, retention periods, and your statutory rights, is in our Privacy Policy. Where this section and the Privacy Policy disagree, the Privacy Policy prevails.

• 12.1 Who controls your data. YGO SuperPro LTD, a New Zealand company, is the data controller for personal information collected through this website. We comply with the New Zealand Privacy Act 2020. Where you are a resident of Australia, we additionally take account of the Australian Privacy Principles under the Privacy Act 1988 (Cth).
• 12.2 What we collect. Depending on how you use our website we may collect: your name, email address, billing and shipping addresses, telephone number, account password (stored hashed), order history, product reviews, buylist submissions, store-credit balance, customer-tier and cashback data, marketing-engagement data (opens, clicks, suppressions), authentication and session data, IP address, browser and device fingerprint, and standard server-log data. We do not store full card numbers or CVV codes (see clause 9.6).
• 12.3 Why we collect it. We collect personal information to fulfil orders and contracts you place with us, manage your account and communications, provide customer support, prevent fraud and abuse, comply with our legal obligations (including tax, consumer-protection, and AML rules where they apply), measure and improve our website, and — where you have opted in — send you marketing.
• 12.4 Who we share it with. We share personal information with third parties only to the extent necessary to provide the website and the goods or services you have requested, including:
  • Payment processors (Stripe / WooPayments, PayPal, Afterpay, Laybuy, Klarna) for the processing of your payment;
  • Shipping carriers and fulfilment partners for delivery of physical goods;
  • Cloud hosting and email-delivery infrastructure providers for the operation of our website and emails;
  • Analytics and advertising platforms (including Google Analytics 4 and Meta) where you have not opted out, in some cases via server-side conversion APIs;
  • Professional advisers, auditors, and regulators where required to comply with law or to defend our legal rights;
  • Acquirers of our business, in the event of a merger, sale, or restructure of YGO SuperPro LTD, subject to equivalent privacy commitments.

  We do not sell or rent your personal information.

• 12.5 International transfers. Some of the third parties listed in 12.4 are located outside New Zealand and Australia, including in the United States and the European Union. Where we transfer personal information overseas, we take reasonable steps to ensure that the recipient is subject to privacy protections comparable to those required by New Zealand law, in line with our obligations under the Privacy Act 2020.
• 12.6 Retention. We retain personal information for as long as your account is active and for a reasonable period afterwards, plus any longer period required by law (for example tax-record retention obligations on order data). When personal information is no longer needed for the purpose for which it was collected and there is no legal reason to retain it, we delete or anonymise it.
• 12.7 Your rights. Subject to the limits of applicable law, you have the right to:
  • access the personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of your account and associated personal information (“right to be forgotten”), except where we are required to retain it by law or for the establishment, exercise, or defence of legal claims;
  • export your personal information in a machine-readable format (“data portability”);
  • withdraw consent for any processing that relies on consent (for example marketing — see Section 11);
  • object to certain processing on legitimate grounds.

  To exercise any of these rights, email [email protected]. We will respond within the period required by applicable law (generally 20 working days under New Zealand law, 30 days under Australian law). We may need to verify your identity before acting on a request.

• 12.8 Complaints. If you are not satisfied with how we handle your personal information, you have the right to complain to your local privacy regulator. In New Zealand this is the Office of the Privacy Commissioner (privacy.org.nz). In Australia it is the Office of the Australian Information Commissioner (oaic.gov.au).
• 12.9 Children. Our website is intended for users aged 14 and over. Customers under 18 should use the website with the involvement of a parent or legal guardian, particularly for purchases or buylist submissions. We do not knowingly collect personal information from children under 14. If you become aware that a child under 14 has provided personal information through our website, please contact us at [email protected] and we will take reasonable steps to delete it.
• 12.10 Cookies and similar technologies. We use cookies and similar technologies for three broad purposes:
  • Strictly necessary cookies — needed for the website to work (login session, cart contents, security, fraud prevention). These cannot be disabled.
  • Analytics cookies — let us measure how the website is used so we can improve it. These include cookies set by Google Analytics 4.
  • Marketing cookies — let us measure the effectiveness of our advertising and personalise the ads you see, including via the Meta Pixel.

  You can manage your cookie preferences through your browser, or via our cookie-preferences mechanism on our website where one is provided. Disabling strictly-necessary cookies will prevent core website functionality (including completing a purchase). For more detail, see our Cookie Policy.

• 12.11 Data breaches. If we suffer a personal-information data breach that meets the threshold for notification under the Privacy Act 2020 or comparable Australian law, we will notify the relevant regulator and affected individuals as required, including a description of what happened, what data was affected, and what steps we are taking in response.
• 12.12 Security. We use reasonable technical and organisational measures to protect personal information from loss, misuse, and unauthorised access. No system is perfectly secure: you must keep your account password confidential and notify us immediately if you suspect unauthorised access to your account.

13. Coupons, Marketplace, Wishlist and Other Terms

Coupons and promotional codes

• 13.1 Use of coupons. Promotional coupon codes may be issued from time to time, including to specific customers, customer groups, or as part of public promotions. Each coupon’s terms (eligible products, minimum spend, expiry date, single-use vs reusable, transferability) are stated when the coupon is issued or on the page where the coupon is published.
• 13.2 General coupon rules. Unless the specific coupon terms say otherwise:
  • coupons cannot be combined with other coupons on the same order;
  • coupons cannot be applied to gift cards, pre-orders, or shipping fees;
  • coupons have no cash value and cannot be redeemed for cash or store credit;
  • coupons cannot be applied retroactively to orders already placed;
  • if you return part of an order paid for with a coupon, the value of the coupon may be apportioned across the kept and returned items, and the refund may be reduced accordingly.
• 13.3 Abuse and revocation. We may cancel any coupon, restrict its use, or revoke discounts already applied where we reasonably believe a coupon has been obtained or used in breach of its terms — for example by stacking, by creating multiple accounts to re-use a single-use code, by sharing a non-transferable code outside its intended audience, or in connection with a chargeback or fraud.

Third-party marketplace listings

• 13.4 Marketplaces. We may list some or all of our products on third-party marketplaces (for example eBay) using inventory-sync tools. Where you purchase a product through a marketplace rather than from our own website, the contract for that sale is between you and us under that marketplace’s terms, and the marketplace’s own buyer-protection, dispute-resolution, and refund processes will apply alongside, and may take precedence over, the terms on this website. Stock levels are synchronised between channels but brief mismatches can occur — where two channels sell the same physical stock simultaneously, we may be unable to fulfil one of the orders and will refund or substitute as set out in clause 5.7.

Favourites, wishlists and restock notifications

• 13.5 No reservation. Adding a product to your favourites, wishlist, or restock-notification list does not reserve stock, hold the price, or guarantee that the product will be available when you return. Prices and stock are determined at the time you add the product to your cart and complete checkout. Restock notifications are sent on a best-efforts basis when matching stock becomes available; we are not liable if a notification is not sent or arrives after the product has sold out.

Website availability and maintenance

• 13.6 Availability. We aim to keep our website available but do not guarantee uninterrupted access. We may take the website (or parts of it) offline for planned maintenance, urgent fixes, security work, or supplier outages, with or without notice. We are not liable for any loss arising from temporary unavailability, including missed promotional periods or pre-order release windows, except to the extent caused by our negligence and not excluded by law.
• 13.7 Maintenance notifications. Where you have asked to be notified when the website returns from a planned outage, we will send a single notification email to the address you provided and will not use that address for any other purpose without your separate consent.

Operational and legal terms

• 13.8 Force majeure. Neither party is liable for failure or delay in performing any obligation (other than payment of money already due) caused by an event outside its reasonable control, including natural disaster, fire, flood, pandemic, government action, war, civil unrest, supplier failure, transport disruption, postal or courier strike, internet or hosting outage, or cyber-attack. The affected party will use reasonable efforts to mitigate. Where a force-majeure event continues for more than 30 days and prevents performance, either party may cancel the affected order and we will refund any prepaid amounts.
• 13.9 Notices. Notices to us should be sent to [email protected]. Notices to you will be sent to the email address registered to your account, or, where there is no account, to the email address used at checkout. A notice is treated as received on the day it is sent (or the next business day if sent outside business hours). It is your responsibility to keep your account email current.
• 13.10 Assignment. You may not assign or transfer your rights or obligations under these terms without our written consent. We may assign or transfer these terms (including in connection with a merger, sale, or restructure of YGO SuperPro LTD) provided your rights are not materially reduced.
• 13.11 No third-party rights. Nothing in these terms confers any benefit on, or is enforceable by, any person other than you and us, except where these terms expressly say otherwise (for example our payment processors, shipping carriers, and other providers identified in these terms).
• 13.12 Entire agreement. These terms (together with the Returns Policy, Privacy Policy, Cookie Policy, and any specific terms applicable to a particular product, event, or promotion) constitute the entire agreement between you and us. They replace any earlier representations or understandings on the same subject matter. Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.
• 13.13 No partnership. Nothing in these terms creates a partnership, joint venture, agency, or employment relationship between you and us.

14. Sale of the Woo-Gi-Oh! WordPress Plugin

The Woo-Gi-Oh! WordPress plugin (“the Plugin“) is software, not a physical product. The following terms apply when you purchase the Plugin from us, in addition to the General Website Terms and Terms of Sale (with the modifications set out in this section).

• 14.1 Licence — GPLv2 or later. The Plugin is licensed under the GNU General Public License, version 2 or (at your option) any later version. The full text of the GPL is included with the Plugin and is available at gnu.org/licenses. Under the GPL, you are free to use the Plugin on any number of websites you own or operate, modify the source code, and redistribute the Plugin (modified or unmodified) on the same GPL terms. The price you pay us is for download access, support, and updates as set out below — it is not a per-site licence fee, and we do not require a licence key for the Plugin to function.
• 14.2 Delivery. On payment, you will receive a download link by email and via your account. The Plugin is delivered as a .zip file ready for installation through the standard WordPress plugin uploader. You are responsible for installing, configuring, and operating the Plugin on your own infrastructure.
• 14.3 System requirements. The Plugin requires WordPress and WooCommerce to function, at minimum the versions stated on the Plugin’s product page or in its readme file. We test the Plugin against current major WordPress and WooCommerce releases at time of publication. We do not warrant that the Plugin will work with future, beta, or non-standard versions of WordPress, WooCommerce, PHP, your hosting environment, your theme, or any other third-party plugin.
• 14.4 Future versions. We may, from time to time, release further revisions of the Plugin. Updates are not pushed automatically, the in-Plugin auto-update mechanism (where present) is not guaranteed to function reliably, and you have no entitlement to receive any future version of the Plugin, whether on a free, paid, or upgraded basis. Where a future revision is made available for separate purchase, that purchase is on its own terms at the price then in effect.
• 14.5 Issue reports, no support commitment. You are welcome to report bugs, defects, or suspected security issues to [email protected]. We read issue reports and find them useful, but we make no commitment to acknowledge, respond to, fix, work around, or otherwise act on any report. We do not provide installation, configuration, or how-to support, and we do not undertake custom development, theme integration, or third-party plugin debugging.
• 14.6 No warranty (GPL). As stated in the licence accompanying the Plugin: the Plugin is provided “as is” without warranty of any kind, express or implied, including the implied warranties of merchantability and fitness for a particular purpose. The entire risk as to the quality and performance of the Plugin is with you. Nothing in this clause excludes any non-excludable consumer guarantee under the New Zealand Consumer Guarantees Act 1993 or, where applicable, the Australian Consumer Law.
• 14.7 Limitation of liability. To the maximum extent permitted by law, our total liability arising out of or in connection with the Plugin (including under contract, tort, statutory consumer rights, or any other basis) is limited to the amount you actually paid us for the Plugin in the 12 months preceding the event giving rise to the liability. We are not liable for indirect or consequential losses, including lost revenue, lost data, lost profit, business interruption, SEO ranking changes, or downtime of your website attributable to the Plugin or its interaction with your environment.
• 14.8 Refunds. Because the Plugin is delivered digitally and licensed under the GPL once received, sales of the Plugin are generally final. However, if you are unable to install or activate the Plugin in a supported WordPress and WooCommerce environment, you may request a refund by contacting us at [email protected] within 14 days of purchase, including a description of the installation issue. Refund requests outside that window, or where the Plugin has been successfully installed and run on your site, are at our discretion. This clause does not limit any non-excludable rights you have under the New Zealand Consumer Guarantees Act 1993 or, where applicable, the Australian Consumer Law — for example where the Plugin is found not to be of acceptable quality or not fit for the purpose for which it is sold. To raise a statutory remedy claim, contact us at [email protected].
• 14.9 Anti-abuse. Although the GPL permits redistribution of the Plugin, it does not entitle you to resell or share the download link, account credentials, or update channel we provide to you. Sharing those access credentials with third parties is a breach of these terms and may result in revocation of your download and update access (without affecting your GPL rights in copies of the Plugin you have already received).
• 14.10 Third-party content. The Plugin may interact with third-party data sources, including Yu-Gi-Oh! card databases. We do not warrant the accuracy, completeness, currency, or licensing status of data retrieved from any third-party source, and your use of any such data is subject to that source’s own terms.
• 14.11 Privacy and the Plugin. The Plugin operates on your infrastructure and does not, by default, transmit personal information about your customers back to us. Where the Plugin contacts our servers (for example for update checks), it transmits only the minimum information necessary for that purpose, as documented in the Plugin’s readme file.

15. Treasure Hunt Competition Terms

From time to time we run a “Treasure Hunt” promotion (the “Competition”) on this website. The Competition is not always active. When a Competition is open, the campaign page for that occurrence will set out the prize, opening date, closing date, and any specific rules or themes for that run. Those occurrence-specific details apply alongside the standard terms below.

15.1 Eligibility

• 15.1.1 The Competition is open to participants aged 18 years or above, excluding employees, contractors, agents, and immediate family members of YGO SuperPro LTD and its affiliates.
• 15.1.2 Participants must have access to the internet and a valid email address to enter.

15.2 Entry

• 15.2.1 Entry to the Competition is free.
• 15.2.2 Participants enter by collecting all the treasures hidden on the website during the active Competition period and then completing the registration form on the campaign page.
• 15.2.3 Only one entry per person is permitted. Entries that appear to use multiple accounts, automation, or other circumvention will be disqualified.

15.3 How the Competition runs

• 15.3.1 The Competition consists of a series of clues that lead to treasures hidden across the website.
• 15.3.2 Participants follow the clues to progress through the Competition.
• 15.3.3 Participants who correctly solve all clues and collect all the treasures during the active period are entered into a draw to win.
• 15.3.4 Participants outside Australia and New Zealand are responsible for any shipping costs and any import costs, duties, or taxes that apply to the prize in the destination country, where the prize is a physical item.

15.4 Prize

• 15.4.1 The prize, the number of winners, and any prize-specific rules for a given Competition are set out on the campaign page for that occurrence.
• 15.4.2 Prizes are non-transferable and may not be exchanged for cash or other alternatives unless the campaign page for that occurrence expressly says otherwise.

15.5 Winner selection

• 15.5.1 Winners are determined by random draw from eligible entries received during the active Competition period.
• 15.5.2 Winners are contacted using the email address they provided on entry.

15.6 Notification of winners

• 15.6.1 Winners are notified by email within 5 days of the Competition closing date.
• 15.6.2 If a winner does not respond within 10 days of the initial notification, we may select a replacement winner.

15.7 Publicity

• 15.7.1 By participating in the Competition, participants grant YGO SuperPro LTD the right to use their first name and country of residence for promotional purposes connected to the Competition (for example announcing winners on social media), without further compensation. Use of any further personal detail requires the participant’s separate consent.

15.8 Privacy

• 15.8.1 Personal information provided in connection with the Competition is used solely for administering the Competition and notifying winners. We do not share that information with third parties for their own purposes. Where you are also a marketing subscriber, your separate marketing-consent terms continue to govern any marketing email we send you.

15.9 Disqualification

• 15.9.1 We reserve the right to disqualify any participant who breaches these terms or acts in a way that is fraudulent, dishonest, or abusive.
• 15.9.2 We reserve the right to cancel, suspend, or modify the Competition at any time without prior notice, including where we reasonably believe the integrity of the Competition has been compromised.

15.10 Limitation of liability

• 15.10.1 YGO SuperPro LTD is not liable for any loss, damage, or injury arising out of or in connection with the Competition, including technical failures, website downtime, or any other circumstances beyond our reasonable control, except to the extent caused by our negligence and not excluded by law.

15.11 Governing law

• 15.11.1 These Competition terms are governed by the laws of New Zealand. Any disputes arising in connection with the Competition are subject to the exclusive jurisdiction of the courts of New Zealand.

By participating in any active Treasure Hunt Competition, you agree to be bound by these terms together with any occurrence-specific rules published on the campaign page. We reserve the right to amend these terms at any time, with future Competitions governed by the version in force when they begin.