This Returns Policy applies to all goods purchased from YGO SuperPro LTD through our website (ygo.superpro.games), in our store, or via any third-party marketplace listing where we are identified as the seller. It supplements, but does not replace, your statutory rights under the New Zealand Consumer Guarantees Act 1993 and, where applicable, the Australian Consumer Law.
For questions about a return, contact us at [email protected] quoting your order number.
You may request a return for any eligible item within 30 days of delivery (or 30 days of purchase, for in-store transactions). Returns requested after that window are at our discretion and will not generally be accepted, except where required by law (for example for goods that fail to meet a non-excludable consumer guarantee).
Items must be returned in the same condition you received them. Specifically:
Booster packs, booster boxes, booster cases, decks, tins, collection boxes, mystery bags, and any other product sold in factory-sealed packaging must remain factory-sealed and undamaged for return. Once a sealed product has been opened, weighed, manipulated, or had its seal otherwise compromised, it is no longer eligible for return.
Single cards must be returned in the same grade and condition in which they were sold. They must not have been altered, sleeved with adhesive sleeves, written on, signed, or otherwise modified. Cards returned in worse condition than they were sold may be refunded only at a reduced amount reflecting the new condition, or rejected entirely.
Accessories (folders, toploaders, playmats, sleeves, etc.) must be returned in their original packaging where supplied, in unused or unworn condition.
The following items cannot be returned except where they are faulty or fail to meet a statutory consumer guarantee:
If your order arrives damaged in transit, faulty, or different from what you ordered, please contact us at [email protected] within 7 days of delivery with your order number and photographs of the issue (and where applicable, the packaging). We will arrange for the affected items to be returned at our cost, and will offer a replacement, refund, or store credit at your option.
If a single card you receive does not match its declared grade, you may return it for a full refund, replacement (where available), or store credit at our option. Return shipping for a genuine condition mismatch is at our cost. We strongly recommend taking photos of the card on receipt to assist with assessment.
The market price of Yu-Gi-Oh! singles and certain sealed products can move significantly between the time of sale and the time of return. Where you return an eligible item whose current selling price is lower than the price you originally paid, we may apply a restocking fee equal to the difference between the price you paid and our current selling price at the time the return is processed.
This restocking fee is deducted from your refund. Where the current price equals or exceeds the price paid, no restocking fee applies. We will inform you of any restocking fee in writing before processing the refund, so you can elect to withdraw the return if preferred.
This clause does not apply to:
Items returned without a return authorisation may be delayed, refused, or returned to sender at your cost.
Where a return is on grounds of:
Original outbound shipping fees are refundable only where the entire order is being returned for fault, damage, or a statutory failure, or where the law otherwise requires it.
Until the returned item is received and inspected by us, the risk of loss or damage in return transit remains with you. We strongly recommend a tracked and where appropriate signed-for service, and that you photograph the item and packaging before posting. We are not able to refund items that do not arrive at our premises.
Once a return is received and inspected:
Bank or card processing times are outside our control and may add several days before the refund appears on your statement.
Pre-orders may be cancelled in full and refunded at any time up to 14 days before the announced release date, by emailing [email protected]. Pre-orders cannot be cancelled within 14 days of release except where we cancel, materially delay, or alter the product (see Terms & Conditions clause 4.6). Once the pre-order has shipped, the standard 30-day returns window in this Returns Policy applies.
Cancellation and refund of paid event tickets is governed by Terms & Conditions clause 7.2 (cancellation by you) and 7.3 (cancellation by us). Event tickets are not subject to the 30-day return window in this Returns Policy.
The 30-day return window applies equally to purchases made at our physical store. To return an in-store purchase, please bring the item, your receipt or order confirmation, and photo identification to the store within 30 days of purchase. Refunds to a card payment are processed back to the same card; cash refunds are processed in line with Terms & Conditions clause 8.6.
Nothing in this Returns Policy excludes or limits any non-excludable rights you have as a consumer under the New Zealand Consumer Guarantees Act 1993 or, where you reside in Australia, the Australian Consumer Law. Where a statutory guarantee fails, we will provide the remedy required by law, which may include repair, replacement, or refund regardless of the time elapsed since purchase.
To start a return, ask a question, or raise a statutory remedy claim:
Email: [email protected]
Please include your order number in any correspondence.